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Gapit Customer Portal

A comprehensive customer portal built for Gapit Nordics that provides their clients with a unified platform to manage support tickets, order new integrations, and monitor multiple locations, featuring secure authentication through Azure Active Directory.

Customer

Gapit Nordics

Project Type

Customer Portal

Impact

Improved customer service efficiency and self-service capabilities

The Challenge

Gapit Nordics needed a centralized platform where customers could efficiently manage their support tickets, request new integrations, and monitor their locations, while ensuring secure and seamless access through enterprise authentication.

Our Solution

We developed a modern web application using Next.js and React, integrated with Supabase for backend operations, implemented Microsoft Azure SSO for secure authentication, and integrated with Zendesk for ticket management.

The Outcome

Successfully delivered a proof-of-concept portal that streamlined customer interactions, reduced support overhead, and provided a secure, intuitive interface for managing Gapit services.

Security

Enterprise-grade authentication with Azure AD

Scalability

Cloud-native architecture supporting multiple customers

Technologies Used

Next.jsReactTailwind CSSSupabaseAzure Active DirectoryTypeScriptZendesk APIREST API

Key Features

Azure Active Directory SSO
Zendesk ticket integration
Integration request system
Location monitoring dashboard
Real-time status updates
Support ticket management

Technical Highlights

Serverless architecture with Supabase
Enterprise SSO implementation
Responsive design with Tailwind
Real-time data synchronization
Third-party API integrations
Secure authentication flow

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